A trade counter with an account attached
A plumbing supplier sells to two customers from one counter. A tradesperson reorders the same fittings constantly and wants their history and their addresses saved. A homeowner renovating one bathroom arrives once, knows the look but not the part names, and needs to be led.
Eleven categories across the top, split by fixture rather than by brand, with brand as its own route for people who know
A style entry point beside the product categories, for a customer shopping a bathroom rather than a part
Checkout broken into three numbered steps with an invoice at the end, since trade buyers reconcile against paperwork
An account area covering order history, saved addresses and payment options, so a repeat order is not retyped
Order tracking in the top bar, next to store location, because those are the two questions that arrive by phone
Mobile layouts drawn for the home, the menu and the second level, since half this trade is on site
A tradesperson can reorder from history instead of searching the catalogue again
A homeowner can shop by style without knowing what the parts are called
The calls that used to ask where is my order can be answered by the site